Effective for orders placed on or after October 2, 2026, at 12:00 a.m. Eastern Time. Orders placed before this date remain subject to the return policy in effect when they were purchased.

We want you to love what you order. If something’s not quite right, you may request a return for most items within 45 days of delivery, subject to the conditions below.

For standard returns, we refund up to $350 per order to the original payment method. Any remaining approved refund amount is issued as store credit. This limit applies to the combined total of all standard returns from the same order, even when items are returned separately.

For example, an approved $400 return would receive $350 to the original payment method and $50 in store credit.

This limit does not apply to refunds for damaged, defective, incorrect, or unfulfilled items.

Starting a Return

To request a return, email robert@betterworldbio.com within 45 days of delivery. Please include your order confirmation number or the name and shipping address used at checkout.

Items must be unused and returned in their original condition.

If your return is accepted, we’ll provide instructions on how and where to send your package. Please contact us before shipping anything back. Items sent back without first requesting a return will not be accepted.

Return Shipping and Packaging

For approved standard returns with the original product packaging, we provide a prepaid return shipping label.

If you no longer have the original product packaging, you may still return an eligible item, but you are responsible for arranging and paying for return shipping. Please use suitable replacement packaging and pack the items securely to protect them during transit.

Missing original packaging alone does not make an item ineligible for return, provided it meets the other conditions in this policy.

For items that arrived damaged, defective, or incorrect, we cover any required return shipping, regardless of whether the original packaging is available.

Damages and Issues

Please inspect your order upon arrival and contact robert@betterworldbio.com promptly if an item is damaged, defective, or incorrect. Include photos when possible so we can assess the issue and make it right.

You may choose a full refund or a free replacement, subject to replacement availability. The $350 refund limit and standard final-sale exclusions do not apply to these items.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; and personal care goods such as beauty products.

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Sale items, gift cards, and products marked Final Sale or Non-Returnable are not eligible for standard returns or exchanges, except where required by law.

Please contact us before purchasing if you have questions about a specific item’s return eligibility.

Refunds and Store Credit

We will notify you once we’ve received and inspected your return and let you know whether it has been approved.

Approved refunds and store credit will be processed within 10 business days of approval:

• Up to $350 per order will be refunded to the original payment method.

• Any remaining approved standard-return refund amount will be issued as store credit.

• The $350 limit applies cumulatively across all standard returns from the same order.

• Amounts originally paid using store credit or a gift card will be returned to that payment form.

Store credit can be used toward future purchases at www.betterworldbio.com. To use your balance, sign in through customer accounts or Shop Pay using the email address associated with your store credit. Store credit is not redeemable for cash except where required by law.

Please allow additional time for your bank or credit card company to process and post a refund. If more than 15 business days have passed since we approved your return and you have not received your refund or store credit, please contact robert@betterworldbio.com.

Nothing in this policy limits any rights or remedies available under applicable law.

Contact Us

For return requests, questions, or a written copy of this policy, please email robert@betterworldbio.com.